PIA NJ and FMI: Strengthening Partnerships and Looking Ahead

In December 2024, the PIA New Jersey Agency Operations Committee had the privilege of meeting with Franklin Mutual Insurance Group (FMI), a long-standing partner, to discuss the current state of the insurance market and what lies ahead. It was a productive conversation about the challenges and opportunities shaping the industry and FMI’s plans to continue delivering exceptional service while expanding its reach.

Aaron Levine, Vice President of the Agency Operations Committee under President Andrew Harris, led the discussions alongside chairpersons William McMahon and Lisa Hamm. Together, they facilitated an engaging exchange of ideas with FMI’s leadership team, including President and CEO Brian Lytwynec and EVP of Membership Growth Jon Zabek.

Highlights from the Conversation

Commitment to Independent Agents in New Jersey

FMI reiterated its unwavering support for independent agents in New Jersey, even as the company explores direct-to-consumer channels in other states. This balanced approach reflects FMI’s dedication to honoring its deep-rooted relationships with local agents while carefully expanding into new markets.

Focused on Personal Lines

Personal-lines insurance remains at the heart of FMI’s offerings. The company is actively working on rate adjustments to ensure its products remain competitive and financially sound. These changes are essential to keeping pace with rising claims costs and delivering the value customers expect.

Technology as a Game Changer

FMI is investing heavily in technology to make life easier for both agents and policyholders. From streamlined policy management to simplified claims handling, these digital tools aim to boost efficiency and improve the overall customer experience. Agents, in particular, will benefit from platforms that cut down on administrative tasks, allowing them to focus on what matters most: serving their clients.

Expansion Beyond New Jersey

While New Jersey will always be FMI’s home base, the company is expanding into other states using a mix of independent agent partnerships and direct channels. This growth strategy allows FMI to explore new opportunities while staying true to its roots and core values.

Moving Forward Together

The meeting underscored FMI’s commitment to its partners and customers. By focusing on key areas like personal lines, technology enhancements, and strategic growth, the company is positioning itself as a carrier that’s ready to meet the demands of today’s market while preparing for tomorrow’s challenges.

Independent agents in New Jersey can rest assured that they remain a cornerstone of FMI’s strategy. As the company continues to innovate and grow, agents can look forward to new tools, resources, and opportunities to strengthen their own businesses.

To dive deeper into FMI’s strategic vision, check out the full article here.